The art of delegation

Feb 24, 2011 by

Over the years I have found it hard to delegate. I have tried it on many occasions and yet, as I am sure many of you will relate to, I find it quicker and easier to do it myself. But do I really? By Read More ... read more

Are you indifferent to complaints?

Feb 9, 2011 by

Welcome constructive criticism, and whilst the customer may not always be right, at least take notice of what they are saying. Properly handled, complaints can be positive for your business, and can sometimes result in satisfied customers. Do you have a complaints procedure in place? Do you use it properly if you do? Read More ... read more