Year: 2018

VoIP

Whilst it may just sound like a jumble of letters to you VoIP could be your best friend when starting up your business! VoIP stands for “Voice over Internet Protocol” – in other words it’s an internet phone. When I started out my business I was working full time and…

Networking

Many small business owners hear the word networking and start shaking.  It’s a bit like Marmite in that you either love it or hate it. Networking shouldn’t be something to be scared of, it should actually bring you business if done the right way. Networking isn’t just about turning up…

Look after your health

Okay, I guess you’re wondering why Health would be a tool for a small business. It’s simple, unless you take care of your health you won’t be able to work on your business, so it’s a no brainer that you have to take care of yourself. I’ve been there, I…

ColorPic

This is a handy little free tool for anyone working with websites or graphics. Not sure of the correct colour ‘name’? Then open up ColorPic and hover over the colour you are trying to identify. As you move your cursor the colour is identified in the ‘Color’ box and you…

Capsule CRM: so much more than an address book

Capsule is a cloud-based customer relationship management (CRM) system that will allow you to integrate your accounts, newsletter and website contact form in one place. Contacts You can import your existing contacts via .csv spreadsheet, .vcf file, from LinkedIn or Outlook.  It’s a good idea before you do this to…

What’s the difference between call answering and call handling?

One of the tweets I sometimes post on Twitter is about having your calls handled and not just answered, one of my Twitter friends suggested that it would make an interesting blog topic. So what is the difference between call answering and call handling? Answering a call is really just…

Is your email address or phone number costing you business?

What email address or phone number do you advertise for your business? Chances are you may be losing custom if you do not portray the correct professional image. Frequently we come across businesses advertising yahoo, hotmail or gmail email addresses on the internet.  Why? For example, Joe Bloggs is a…

I know a man who can

I hear lots of people ask what a VA is, what a VA does and why they should use one.  It’s not really a simple answer to be honest. The best description I have for what I do is that I am like a  PA but work from my own…