Growth is a good thing

One of the dangers in my role as an Executive Virtual Assistant is that if I do it well, I become a victim of my own success. My client’s business grows to the point where they no longer need my services and hire a permanent staff member to work from…

Entrepreneur not employee

As we start the New Year and look ahead to what it holds for our businesses I think it’s important to consider some useful tools. This first one is the difference in mindset between being an Entrepreneur and an Employee.  It’s one of the hardest tools to master, and I…

Part Time Mortgage Administrator Vacancy (York)

Our client is looking for a part time Mortgage Administrator to work in his office on the outskirts of York. This well-established mortgage broker has a superb reputation and has a large client base which he has built up over the last 15 plus years. As Administrator, you will enjoy a…

VoIP

Whilst it may just sound like a jumble of letters to you VoIP could be your best friend when starting up your business! VoIP stands for “Voice over Internet Protocol” – in other words it’s an internet phone. When I started out my business I was working full time and…

Networking

Many small business owners hear the word networking and start shaking.  It’s a bit like Marmite in that you either love it or hate it. Networking shouldn’t be something to be scared of, it should actually bring you business if done the right way. Networking isn’t just about turning up…

Look after your health

Okay, I guess you’re wondering why Health would be a tool for a small business. It’s simple, unless you take care of your health you won’t be able to work on your business, so it’s a no brainer that you have to take care of yourself. I’ve been there, I…

ColorPic

This is a handy little free tool for anyone working with websites or graphics. Not sure of the correct colour ‘name’? Then open up ColorPic and hover over the colour you are trying to identify. As you move your cursor the colour is identified in the ‘Color’ box and you…

Capsule CRM: so much more than an address book

Capsule is a cloud-based customer relationship management (CRM) system that will allow you to integrate your accounts, newsletter and website contact form in one place. Contacts You can import your existing contacts via .csv spreadsheet, .vcf file, from LinkedIn or Outlook.  It’s a good idea before you do this to…

What’s the difference between call answering and call handling?

One of the tweets I sometimes post on Twitter is about having your calls handled and not just answered, one of my Twitter friends suggested that it would make an interesting blog topic. So what is the difference between call answering and call handling? Answering a call is really just…

Is your email address or phone number costing you business?

What email address or phone number do you advertise for your business? Chances are you may be losing custom if you do not portray the correct professional image. Frequently we come across businesses advertising yahoo, hotmail or gmail email addresses on the internet.  Why? For example, Joe Bloggs is a…