• No work will commence until a quotation issued by HLS Business Solutions has been signed and accepted by the Client.
  • If the Client wishes to change the nature of the work from that detailed in the original quotation from HLS Business Solutions, the request should be made in writing or email and a new quotation will be issued detailing any additional charges incurred.  Again this revised quotation must be signed by the Client before the additional work is carried out.
  • Should a Client wish to terminate a project then an invoice will be raised by HLS Business Solutions for the work already carried out, and any expenses or disbursements associated with the work carried out.
  • HLS Business Solutions reserves the right to request a deposit, full payment, or expenses in advance of a project commencing.  This will be clearly stated in the quotation if applicable.
  • Where Clients have agreed a fixed monthly fee service with HLS Business Solutions any set up fee agreed must be paid immediately upon receipt of our invoice, and the monthly payments are due on the 1st of each month in advance.  A fixed fee service will be for an agreed term, and all payments must be completed for the agreed term.
  • It is the Clients responsibility to ensure that HLS Business Solutions receive the work, it is recommended that this is delivered in person, sent by a secure postal method such as Royal Mail Special Delivery or Courier.    Work can also be sent by email or fax, on CD, memory stick or other digital media, but should not be assumed to have arrived until receipt has been confirmed by HLS Business Solutions.
  • HLS Business Solutions recommend that the Client keep copies of work or digital media given to HLS Business Solutions before they are issued to us.
  • The Client is responsible for ensuring that any digital media supplied has been virus checked.
  • HLS Business Solutions perform regular virus scans and all incoming and outgoing emails are virus checked, including attachments.  HLS Business Solutions reserve the right to delete emails that may have unexpected attachments or are highlighted as potential viruses by our Anti Virus protection.
  • HLS Business Solutions regularly back up Client data in a secure online backup facility.  This is password protected and is not accessible to the public.  If required by the Client then HLS Business Solutions can allow a Client access to work in progress through a password protected online file sharing service.
  • HLS Business Solutions proofread and check all work before it is despatched to the Client upon completion, however the Client has responsibility for the final proof reading of any work completed.  Any errors or omissions must be notified to HLS Business Solutions within seven days of the receipt of the work.  Any errors which are caused by HLS Business Solutions will be corrected free of charge.  Any errors that are due to Client error or amendment requests will be corrected by HLS Business Solutions and charged at the Client’s agreed rate for the project.
  • HLS Business Solutions, unless otherwise agreed, charges an hourly rate.  The minimum charge is one hour.  Work carried out over the first hour is charged at fifteen-minute intervals, with increments being rounded up to the next fifteen minutes.  HLS Business Solutions only charge for the time they are working on the project, this does not include time spent on lunch breaks or coffee breaks etc, which are considered to be down time.
  • Where a pre-paid rate has been agreed and hours have been purchased in advance it should be noted that any unused hours will be forfeited 3 months after the original invoice date.  It is the clients responsibility to ensure that sufficient work has been issued to HLS Business Solutions in a timely manner to utilise these hours in full.
  • HLS Business Solutions will invoice the Client on a weekly basis or upon completion of the project if this takes less than one week. (unless on a pre-paid or retainer agreement). Invoice terms are 7 days net.  HLS Business Solutions prefer payment by Bank Transfer and HLS Business Solutions banking details are shown on our invoices.  HLS Business Solutions do not accept credit card payments or cheques unless by special agreement and subject to additional charges.
  • HLS Business Solutions issues all invoices through email as pdf attachments.
  • HLS Business Solutions will exercise our statutory right to interest and compensation for debt recovery costs under the late payment legislation, if payment has not been received by the due date.
  • HLS Business Solutions reserves the right to pass on bank charges incurred due to unpaid cheques etc.
  • HLS Business Solutions will destroy all physical and computer data relating to the project, other than the online backup no sooner than 30 days after the completion of the project.  Should the Client wish to have a CD or DVD backup of the data for their own use, this can be provided at an additional charge.  Secure online backups will be stored for twelve months from the completion of the project.
  • HLS Business Solutions cannot be held responsible for any damage caused to Clients work in the event of fire, flood, theft or accidental damage, although we will take precautions to protect the work to the best of our abilities.
  • HLS Business Solutions cannot accept responsibility for damage to any work once it has left our premises, and cannot accept liability for damage caused by third parties such as Royal Mail or Couriers.
  • HLS Business Solutions will never intentionally divulge, disclose or communicate Client information. Client data will not be passed on to third parties without the Clients authorisation unless required by law.
  • HLS Business Solutions total liability in contract, including negligence or breach of statutory duty, misrepresentation, and restitution or otherwise arising in connection with the performance or alleged performance of the Contract as agreed by both parties shall be limited to the price paid for the Services.
  • Additional expenses, i.e. stationery, printing, packing and postage, phone calls etc incurred on behalf of the Client will be charged at cost, and invoiced by HLS Business Solutions accordingly.
  • HLS Business Solutions reserves the right to refuse, without explanation, to undertake any work which we believe is unethical or unlawful, or outside of our skill set. The client will not request HLS Business Solutions services for any work that is illegal, immoral or objectionable, or work that breaks copyright law.